FAQ

We are actively working with our logistics partners to optimize delivery routes (reducing carbon footprints) and encouraging sellers to use recycled packaging materials wherever possible.

We love supporting entrepreneurs! Simply click on the "Become a Seller" tab. You’ll need your business registration details and an active bank account. We provide the logistics and the audience; you provide the great products.

Every product on our platform undergoes a multi-point quality check by the seller. However, if an item doesn't meet your expectations or arrives damaged, we offer a hassle-free 7-day return policy. No complex forms just a few clicks.

Yes! We understand the importance of trust. You can choose COD at checkout for most pin codes. Simply pay our delivery partner when your package arrives at your doorstep.

Absolutely. We use 256-bit SSL encryption (the same level used by major banks) to protect your data. We never store your full card details, and all transactions are processed through PCI-DSS compliant gateways.

Once your order ships, you will receive a real-time tracking link via SMS and email. You can also track your package live through the Pansho App or website dashboard.

To ensure the fastest delivery times, we begin processing orders almost immediately. You can modify or cancel your order before shipping of placement through the "My Orders" section. After that, our logistics team has likely already packed it for transit!

We work directly with a vast network of manufacturers and verified sellers to cut out the middleman. This "Direct-to-Consumer" approach allows us to offer high-quality fashion and home essentials at prices significantly lower than traditional retail.