Privacy Policy

Personal details

1. Name, mobile number, e‑mail address, delivery address.
2. Age/date of birth, gender, city, occupation, approximate income..
3. Government or KYC IDs (such as Aadhaar / PAN / other IDs).
4. Bank / payment details when you place orders or make payments.

Device and usage data

1. IP address, browser type, mobile/OS details.
2. Pages and screens you visit, buttons/ads you click, time spent in the app.
3. Error logs and performance metrics.

Device and usage data

1. IP address, browser type, mobile/OS details.
2. Pages and screens you visit, buttons/ads you click, time spent in the app.
3. Error logs and performance metrics.

Public content

1. Reviews, ratings, photos, comments and similar content you post publicly on Pansho.

Cookies and IDs

1. Browser cookies and mobile advertising IDs.
2. Used to remember your login, store your preferences, measure traffic and show relevant offers/ads.

How your information is used

1. To create and manage your Pansho account.
2. To accept orders, process payments and deliver products/services.
3. To improve app/website performance and fix technical issues.
4. To personalise product suggestions and content based on your activity.
5. To contact you via call, SMS, e‑mail or chat for offers, updates, support and order status.
6. To show promotions/ads based on your usage patterns (where possible, using aggregated or pseudonymous data).
7. To detect and prevent fraud, ensure security and comply with applicable laws and regulations.
8. For analytics, research, reporting and internal audits (often using anonymized or aggregated data).

With whom information may be shared

1. Pansho group / affiliate entities.
2. Service providers such as couriers/logistics partners, payment gateways, SMS/e‑mail vendors, cloud hosting, marketing and analytics partners.
3. Potential buyers or successors in case of merger, acquisition or other business transactions.
4. Marketing partners so they can show/send you their offers or promotions (subject to contracts and confidentiality obligations).
5. Law‑enforcement agencies, regulators, courts or other authorities when required by law or to protect rights, safety or property.
6. Social media platforms if you log in or share content using your social accounts.
7. Any other third party, where you clearly consent or choose to share.

Cookies and tracking

1. Pansho may use cookies, pixels and similar tools on the site/app to:
2. Keep you logged in,
3. Remember your language and preferences,
4. Analyze visits and usage trends, and
5. Deliver more relevant ads and recommendations.
6. You can manage or block certain cookies in your browser/device settings; some features may not work properly if cookies are disabled.

Security

1. Pansho applies technical and organizational safeguards (such as encryption and access controls) to protect your data.
2. However, no method of transmission over the internet is fully risk‑free, so absolute security cannot be guaranteed.
3. You are responsible for keeping your password, OTPs and login details confidential.

Age restrictions

1. Pansho services are generally intended for users who are 18 years or older.
2. Users under 18 should use the services only under the supervision of a parent or legal guardian.
3. If Pansho becomes aware that a minor has created an account without proper consent, the account/data may be limited or removed.

How long data is kept

1. Data is retained only for as long as necessary for business, security or legal purposes.
2. Afterwards, it is either deleted or anonymized so that it no longer directly identifies you.
3. You may request account closure and, where legally permitted, deletion of certain data via Pansho support/Grievance channels.
4. For analytics and research, data is often kept only in anonymized or aggregated form.

Consent and changes to this notice

1. By using the Pansho app/website and providing your information, you agree that your data may be processed in the ways described above and that Pansho may contact you via SMS, calls, e‑mail or other digital means.
2. Pansho may update its privacy terms from time to time; continuing to use the services after an update means you accept the revised version.
3. For the full, official Privacy Policy and the latest Grievance Officer details, please refer to Pansho’s official website or app.